Refund policy

Elena Vire Return and Refund Policy

At Elena Vire, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

Please note that we do not offer free returns. Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

1. The return request must be submitted within 30 days of delivery.
2. The item must be unused, unworn, unwashed, and in its original condition.
3. The item must include all original packaging, tags, accessories, and components.
4. Items must not show signs of damage caused by misuse, improper handling, or wear.
5. For hygiene-related items, the product must be returned in clean and acceptable condition.
6. If the item arrived damaged or defective, the issue must be reported as soon as possible after delivery.

We reserve the right to refuse returns if the item appears used, damaged, altered, or does not meet the conditions above.

How to Request a Return

To start a return, please contact us at:

support@elenavire.com

Please include the following information in your email:

- Order number
- Reason for the return request
- Photos of the item if it arrived damaged, defective, or incorrect
- Customer first and last name
- Customer shipping address

Once your request is reviewed, we will provide further return instructions and the correct return address.

Please do not send your return to the sender address shown on the package. Returns must only be sent to the return address provided by our support team after your return request has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service. Elena Vire is not responsible for returns that are lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to the original payment method. Please allow up to 7 business days for us to process the return after receiving the item. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping costs are non-refundable, unless the return is due to an error on our part, such as a damaged, defective, or incorrect item.

Order Cancellations

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be canceled once it has been submitted.

If you need to request a cancellation, please contact us as soon as possible at:

support@elenavire.com

If the order has already been processed or shipped, you may need to wait until the item is delivered and then request a return.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at:

support@elenavire.com

Please include your order number and clear photos of the item and packaging so we can review the issue and provide a solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

- Items marked as final sale
- Gift cards
- Used, worn, washed, or damaged items
- Items returned without approval
- Items that do not meet hygiene or condition requirements

For any return or refund questions, please contact us at:

support@elenavire.com