Shipping policy

Shipping Policy

At Elena Vire, we are committed to providing a smooth and reliable shopping experience.

Order Processing

Orders are processed Monday through Friday, excluding weekends and holidays.

Please allow 1 to 5 business days for order processing before your order is shipped. During holidays, high-demand periods, or promotional events, processing times may take longer.

Once your order has been processed or shipped, we may not be able to cancel or modify it.

Shipping Rates

We may offer free shipping on eligible orders. Shipping rates, if applicable, will be shown at checkout before your order is completed.

Estimated Delivery Times

Delivery times may vary depending on your location, carrier availability, fulfillment location, and other factors outside of our control.

Estimated delivery times may range from 7 to 20 business days after processing, depending on the destination.

In some cases, delivery may take longer due to customs, carrier delays, high order volume, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive tracking information when available. Please allow time for tracking details to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you entered an incorrect address, please contact us as soon as possible at:

support@elenavire.com

If the order has already been processed or shipped, we may not be able to change the delivery address.

Lost, Delayed, or Missing Packages

If your package is delayed, please allow additional time for the carrier to update tracking information.

If your order appears lost or has not arrived within the expected timeframe, please contact us at:

support@elenavire.com

We will do our best to help review the issue and provide next steps.

Customs, Duties, and Taxes

Depending on your location, international orders may be subject to customs duties, import taxes, or additional fees. These charges are the responsibility of the customer unless otherwise stated at checkout.

Shipping Restrictions

We reserve the right to limit or restrict shipping to certain locations.

For shipping questions, please contact us at:

support@elenavire.com